Rockingham teacup, patt. 1139, grey and gilt seaweed

PLEASE NOTE THAT THESE DAYS THERE CAN SOMETIMES BE SHIPPING DELAYS DUE TO CUSTOMS ISSUES, POLITICAL INSTABILITY OR INCLEMENT WEATHER. WE WILL GET YOUR ITEM SAFELY TO YOU BUT IT MIGHT TAKE MORE TIME THAN USUAL!

 

Your item will be shipped after receipt of funds, unless agreed otherwise in writing. 

 

We will ship your items within a maximum of 2 working days after payment (usually quicker). We cannot be held responsible for delivery times once the item has been shipped as this is at the shipper's discretion and, in case of international delivery, can be subject to customs delays, weather, holidays and/or political instability.

 

If your delivery failed to appear or was damaged in transit, please let us know as soon as possible and, in case of damage, provide us with pictures of the damaged item and/or packaging. Cut off dates for this are 14 days after shipping, or 2 days after a damaged delivery. We will need to comply with shippers' regulations in order to follow up the issue, but it is vital that you let us know what is wrong as soon as possible. We will do anything we can to follow up faulty deliveries but cannot be held responsible if we have not been notified within the required time period. 

 

We always aim to have happy customers so if you have an issue with or questions about your item, please contact us and we will do anything we can to resolve the issue with you! 

Cancellations can only be accepted before the item has been shipped. Once an item has been shipped, the transaction cannot be cancelled anymore.

Returns need to be requested within 2 days of receipt of the item and completed within 14 days from the date they have been agreed in writing.

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If you want to return an item because you changed your mind, you will be responsible for the return shipping. For international deliveries, this will need to be a fully tracked shipping mode. The item is expected to be received back in the same state it was sent - any damage due to insufficient packaging will be your responsibility. We will only pay for return shipping if we have mutually agreed that the item did not satisfy your expectations. A refund will be made immediately after receipt of the item.

 

We always aim to have happy customers so if you have an issue with or questions about your item, please contact us and we will do anything we can to resolve the issue with you!