Cancellations can only be accepted before the item has been shipped. Once an item has been shipped, the transaction cannot be cancelled anymore.
Returns need to be requested within 2 days of receipt of the item and completed within 14 days from the date they have been agreed in writing.
If you want to return an item because you changed your mind, you will be responsible for the return shipping. For international deliveries, this will need to be a fully tracked shipping mode. The item is expected to be received back in the same state it was sent - any damage due to insufficient packaging will be your responsibility. We will only pay for return shipping if we have mutually agreed that the item did not satisfy your expectations. A refund will be made immediately after receipt of the item.
We always aim to have happy customers so if you have an issue with or questions about your item, please contact us and we will do anything we can to resolve the issue with you!
A WORD ABOUT THE QUALITY OF ANTIQUE PORCELAIN
Antique British porcelain is never perfect. Kilns were fired on coal in the 1800s, and this meant that china from that period can have some firing specks from flying particles. British makers were also known for their experimentation, and sometimes this resulted in technically imperfect results. Due to the shrinkage in the kiln, items can have small firing lines or develop crazing over time, which should not be seen as damage but as an imperfection of the maker's recipes, probably unknown at the time of making. Items have often been used for many years and can have normal signs of wear, and gilt can have signs of slight disintegration even if never handled. I will reflect any damage, repairs, obvious stress marks, crazing or heavy wear in the item description but some minor scratches, nicks, stains and gilt disintegration can be normal for vintage items and need to be taken into account.
There is widespread confusion on the internet about the difference between chips and nicks, or hairlines and cracks. I will reflect any damage as truthfully as I can, i.e. a nick is a tiny bit of damage smaller than 1mm and a chip is something you can easily see with the eye; a glazing line is a break in the glazing only; hairline is extremely tight and/or superficial and not picked up by the finger; and a crack is obvious both to the eye and the finger. Etcetera - I try to be as accurate as I can and please feel free to ask questions or request more detailed pictures.
